Shipping and returns

Guaranteed world wide delivery
We make it our number one priority to offer you speedy order processing and delivery. Orders received Monday through Thursday are usually processed and shipped the next business day. Orders received on Friday, Saturday or Sunday will be processed and shipped on the following Monday. With that, we offer free world wide shipping with guaranteed delivery.

Not only do we offer this great shopping service, but we also provide a 100% money-back guarantee. Your satisfaction is our number one priority.

Each package we send is labeled with a tracking number. What helps us guarantee all international shipments.

Our primary shipping methods include as follows:

Registrated International Airmail
Shipping cost: Free
Delivery time: 14-24 days
Available: All countries

EMS Express
Shipping cost: $40.00USD
Delivery time: 5-9 business days
Available: Most countries except Belgium, Germany, Austria, Italy and Canada

UK Shipping (Royal Mail)
Shipping cost: $60.00USD
Delivery time: 3-5 business days
Available for customers from the UK

EU Shipping (Deutsche Post)
Shipping cost: $50.00USD
Delivery time: 4-12 business days
Available for customers from The Netherlands, Italy, Belgium, Germany, Austria, Norway and Portugal.

Undelivered orders
Before contacting Genericeumeds about an order which has not been delivered, please check your email and spam box to ensure we have been able to charge your card. If your card could not be authorised, you should have an email advising you of this. Many customers simply ignore the transaction declined e-mails our system generates if your card cannot be authorized. If we have successfully charged your card, please allow the standard delivery times quoted. If your items have not been delivered, please contact your local Post Office first as often, the postmen do not leave cards for items which cannot be delivered. Many times, they are just waiting there for you to collect. If they are not waiting there, please contact us.

Reshipment Policy
On very rare occasion, an order will be lost* in shipping or seized by customs. In such cases, we always reship the order free of charge.

*If you have not received your order until 5 weeks and tracking show no results, we will classify it as being lost. After a brief investigation and a check of your address, we will then issue a replacement to you.

Important note: It is your responsibility to ensure that the information you provide is completely accurate. will not accept responsibility for orders which go missing as a result of incorrect address information.